FAQ's

Do you require a deposit? What if I need to cancel or reschedule?

How do I purchase Limited Editions?

How will I receive my images? How long does it take to get my photos?

How do I get the PIN to download a photo/photos?

What are looks?

What shoud I wear for actor headshots?

Do you shoot weddings?

Do you do custom orders?

Why is there a watermark in the middle of the photo? Will my purchased/downloaded photo be watermarked?

Do you sell gift cards?

Do you accept tips?

Do you have a Loyalty Program?

What are my payment options?

FAQ's

Do you require a deposit? What if I need to cancel or reschedule?

A deposit is required to reserve date and is non-refundable. The deposit is $75.00. The amount will be applied to the total, tax not included. We do require a minimum 48 hours notice for rescheduling and cancellation. Rescheduling must take place within 90 days of the original booking to apply the non-refundable deposit.

*When booking, always have another date available in case we need to reschedule due to bad weather.

How do I purchase Limited Editions?

Contact us.

How will I receive my images? How long does it take to get my photos?

I send out digital galleries to all of my clients. With the digital gallery, you'll be able to view, share and download the images. Once you download the images onto your desktop or laptop, you'll be able to print and post your images online with proper credit "J&M Photography of Albuquerque, LLC. *The best option for downloading your high-res image gallery is by using a desktop. Individual images may be downloaded from a mobile device.

Product creation times vary, however, orders will generally be completed within 6 weeks after the product order is submitted.

Similar to the post-production process, if you require rush processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply.

Photos that need to be printed will be done through our online store and will be drop shipped to you.

How do I get the PIN to download a photo/photos?

Send us a message via 'Contact Us' tab. You will need an email address to download as well. The email address provided will only be used to notify you when your .ZIP file of images is ready to be downloaded (in case you do not wish to wait on the download page for this to be completed). The email you receive will also include the link you will need to access your images, and download the .ZIP file to your computer.

What are looks?

Looks are considered wardrobe changes. Along with the wardrobe we will change the lighting if needed. You may add or take away one piece such as glasses or a jacket to a look without having count as a different look.

What shoud I wear for actor headshots?

Bring your favorite dress or top, if you love yourself in it, the chances are your going to love your headshots too.

Plain colors are your best choice. No whites, patterns such as pin-strips, prints, hats, sunglasses, or props, they distract and date your photo. Choose mid-tone colors in blue, green, wine and purple because they are universally flattering and make your eyes pop in your headshots. Avoid wearing tops in flesh tones (cream, beige, pastels, peach or yellow) as they will blend your face into your clothes.

Your headshot should look like you when you walk into a room, so it should represent how you look on a good average day, not necessarily your best day. Unless you’re planning on getting your hair and makeup done professionally for every single audition you go on (unlikely), you should do your makeup as you would on any given day. Natural makeup is best; you want to look like you’re not wearing makeup. Save the glamour shots for your website or your modeling profile.

Do you shoot weddings?

No.

Do you do custom orders?

Yes. We can order almost any size print, canvas, frames, matting, metal prints, wood prints, puzzles, mugs, coasters, blankets, pillows, calendars, and more. We can also add text to canvas and metal prints. Contact us to customize any order. Pricing varies.

Why is there a watermark in the middle of the photo? Will my purchased/downloaded photo be watermarked?

We watermark all of our photos to protect them from being illegally reproduced, and if they are illeally reproduced, we would able to track down that photo. No photo will come with the center watermark, but a few will still come with a small watermark on the photo.

Do you sell gift cards?

Yes, we can customize any amount. Gift cards are sent via Email after payment clears.

You can use the Gift Card by entering the code on the Checkout page in the "Apply Gift Card" field.

You can check the balance left on your Gift Card at any time by clicking on the Check Balance link in the email.

Important: if you received a Gift Card, but forgot to add it to your Order, the code cannot be added to the Order once it has been placed.

Do you accept tips?

Tips are appreciated, but not required.

Do you have a Loyalty Program?

Yes. Anytime you make a purchase or use one of our services, you will be added to the loyalty program. Your Email or phone number is required. You will earn 1 point per transaction. After 5 points you will get either a prize or a discount. *Note: your number or or email will not be given out.

What are my payment options?

We accept: Cash, Mastercard, American Express, Visa, Discover, Apple Pay, Samsung Pay, Google Pay, Stripe, and Checks.

All payments must be paid in full upon invoice, or due date on invoice. No exceptions.

All content Copyright. No Part of this website may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronice, mechanical, photocopying, recording, screenshots, or otherwise, without the prior permission in writing of the publisher, or for particular images, the photographer.